Free Worldwide Shipping - Tracked and Insured Ethos Bright Eyes Eye Drops
Terms and conditions
Shipping & Delivery Times
- We say for usual mail order’s ‘Please allow up to 28 days for delivery…’ but in practice orders usually take about 7-10 days to arrive, depending upon the country of destination.
- Long distance deliveries to places like Australia and New Zealand take about three weeks to arrive on average.
- All orders are sent via ‘International Tracked’ delivery at no cost to the customer - this gives a tracking number with the ability to track the order.
Cancellation Policy
- To cancel an order before it has been shipped contact us quoting your order number by e-mailing: support@ethosbrighteyes.net
Returns Policy
- You should contact us before returning any products by e-mailing: support@ethosbrighteyes.net
- When returning products, please ensure that you include your name and address.
- Postage costs made by you for returning faulty &/or defective goods will be refunded to you in full.
- Postage costs for any other returns back to us, other than faulty goods, are the responsibility of the customer.
- ALL Returns must be made by Registered Mail to ensure that they arrive safely and should be sent to:
Ethos
The Lawn House
32 St Andrews Road
Paignton
TQ4 6HA
U.K
- Please retain the receipt along with the tracking number in case of any problem.
30 Day Money Back Guarantee
- We offer a full refund or replacement service for any faulty &/or damaged goods.
- If the goods that you purchase are not what you expected then you may return them to us within 30 days from the date of purchase and we will make a full 100% refund to you.
- You should contact us before returning any products under our 30 day money back guarantee by e-mailing: support@ethosbrighteyes.net.
- Then return the products back to the returns address listed above.
- Please ensure that they are returned in PRISTINE CONDITION and that they are packed carefully to avoid being damaged in transit. If returned goods arrive in anything other than their original condition this may result in a partial or full deduction from your refund.
- You will receive your refund within a maximum of 30 days from cancellation/return. You should however expect to receive it within 7 working days.
Credit Card Security Policy
- All credit card transactions are carried out through industry standard 256-bit SSL Certificated, encrypted data connections and we never store credit card numbers in any form, either electronic or otherwise.
- You can order from us safe in the knowledge that your credit card information is treated with paramount importance and the highest of security levels at all times.
